1 Information We Collect

When you work with Wrovanto Wilmosis for your floral event needs, we collect information that helps us deliver beautiful, personalized service. This includes your contact details, event preferences, venue information, and any special requirements you share with us.

We only gather what's necessary to create the floral arrangements you envision and deliver them seamlessly to your events throughout the Cimahi area and surrounding regions.

2 How We Use Your Information

Your information helps us craft personalized floral experiences that match your vision perfectly. We use what you share to coordinate deliveries, source the right flowers, and ensure everything arrives fresh and beautifully arranged.

Specifically, we use your data to schedule consultations, coordinate with venues, process payments securely, send appointment reminders, and follow up to ensure you're completely satisfied with our service. Occasionally, we might share photos of our work (with your permission) to inspire future clients, but we always ask first.

3 Data Storage and Security

We take protecting your information seriously. Client records are stored securely using encrypted systems, and access is limited to team members who need the information to serve you effectively.

Physical documents are kept in locked filing systems at our Cimahi location, and digital records use password protection plus regular security updates. We backup essential information to prevent loss, but these backups maintain the same security standards as our primary systems.

While we implement strong security measures, we also believe in being honest about the reality that no system is completely immune to all threats. However, we continuously monitor and update our practices to maintain the highest reasonable level of protection for your personal information.

4 Your Rights and Choices

You have complete control over the personal information we hold about you. At any time, you can request to see what information we have, ask us to correct anything that's inaccurate, or request that we delete your records entirely.

To exercise any of these rights, simply contact us using the information provided below. We'll respond promptly and work with you to address your concerns. Keep in mind that if you request deletion of essential service information, it might affect our ability to provide ongoing support for your events.

5 Information Sharing and Partners

We work with trusted partners to deliver exceptional floral services, and sometimes this requires sharing limited information. For example, we might share delivery addresses with our logistics team or venue contact information with our setup crew.

Any partners we work with are required to protect your information with the same care we do. We never share your details with marketing companies, data brokers, or anyone else who isn't directly involved in making your floral arrangements perfect.

If legal requirements ever compel us to share information, we'll notify you unless prohibited by law. This is rare, but we believe in transparency about all possibilities.

6 Data Retention and Deletion

We keep your information only as long as needed to serve you well and meet any legal requirements. For active clients, we maintain records to ensure consistent service quality and to reference your preferences for future events.

After your final event, we typically retain basic contact information for two years in case you return for additional services. Detailed event information and photos are usually deleted after one year unless you've specifically asked us to keep them longer.

Financial records are kept longer to comply with Indonesian business regulations, but personal details beyond what's required for tax purposes are removed according to the timelines mentioned above. You can always request earlier deletion if you prefer.

7 Website and Digital Privacy

Our website uses basic analytics to understand how visitors find and use our site, but we don't track personal information unless you choose to contact us or request our services. We don't use invasive tracking technologies or sell browsing data to advertisers.

If you fill out contact forms or email us through the website, that information is handled according to all the privacy practices outlined in this policy. We use secure transmission methods to protect any information you send us online.

We may update our website practices occasionally to improve security or functionality, but we'll always maintain the same commitment to respecting your privacy and protecting your personal information.

8 Changes to This Policy

We review and update this privacy policy periodically to ensure it accurately reflects our practices and meets current legal standards. When we make significant changes, we'll notify existing clients by email and post the updated policy on our website.

Minor updates that don't change how we handle your information might be made without individual notification, but we'll always note the revision date at the bottom of this policy. We encourage you to review it occasionally, especially if you're a regular client.

If you have questions about any changes or how they might affect the information we have about you, don't hesitate to reach out. We're always happy to explain our practices and address any concerns you might have.